Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Damaged item(s) will be taken into consideration only if accompanied by a picture of the damage and its packaging at delivery.

Health XL bv – nutritionXL 
Katarina De Vos 
Wijngaardstraat 7
Mechelen 2800, Belgium


Customer support phone: +32(0)15.650.230

VAT/KvK: BE0831111242


Please do not send your purchase back to the manufacturer. Shipping costs for the return will be refunded by us.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.
If you are approved, then your refund or exchange will be processed within 14 days.

Late or missing refunds (if applicable)
If you haven’t received a refund or exchange yet, please contact us at